Monday, February 15, 2010

Feedback Session

CONCEPT:
When preparing for a feedback session you should always tell the employee ahead of time, giving them time to prepare. You should give them a self evaluation to complete before the session. This evaluation should have the employees thinking about their evaluation and have them set goals for the future.
EMOTIONAL HOOK:
Imagine if your boss came to you in the morning of your work day and your boss told you in one hour you would have an evaluation. What would you feel, nervous, excited, mad, worried, ready to show your boss how good you have been working? Just remember that when you tell employees that they have an upcoming evaluation.
KEY POINTS:
When conducting an evaluation session you want the set up as an tell-and-listen session. You want to hear what the employee has to say. What they think they have been doing well, what their strong points are. You just have to remember that employees tend to exaggerate their good points.
FACILITATED QUESTIONS:
Would you rather have an employee over exaggerate or under exaggerate their good points?